Contact
We're here to help
Whether you have a question about features, need technical support, or want to report a security concern, we're ready to help.
General Support
Questions about features, account issues, billing, or getting started with ElderNex.
hello@eldernex.comResponse within 24 hours
Security
Report security vulnerabilities or concerns. We take every report seriously.
hello@eldernex.comAcknowledgment within 48 hours
Privacy & Legal
Data access requests, deletion requests, privacy questions, or legal inquiries.
hello@eldernex.comResponse within 5 business days
Feedback & Partnerships
Feature suggestions, partnership opportunities, press inquiries, or just saying hello.
hello@eldernex.comResponse within 48 hours
Before You Write
You might find your answer in one of these resources:
Data Access & Deletion Requests
Under California privacy law (CCPA/CPRA) and our own commitment to data portability, you have the right to request a copy of your data or request its deletion. To make a request:
- Email hello@eldernex.com from the email address associated with your account.
- Include "Data Access Request" or "Data Deletion Request" in the subject line.
- We will verify your identity and process your request within 30 days.